Shipping policy

Delivery will be made to the address you have specified during your order process on our website. We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery options altogether.

In the event that the goods delivered to you are incomplete, damaged or include incorrect goods, you must notify us within 7 days from delivery and we will arrange with you for the goods to be returned to us (please note that the goods must not be used and must be in the received condition). We do require a photograph of the outer packaging and its contents in order to investigate and resolve the issue. If you do not provide this, we cannot proceed with the complaint and may not be able to provide a refund or replacement. You are entitled to return, or have refunded the value (at the time of purchase) of any incorrect goods or goods which you have not received. In any event, our liability will be limited to the price of the goods not delivered or incorrectly delivered and the cost of delivery.

It is your responsibility to ensure that an appropriate person is available at the delivery address on the delivery day to receive the goods. If no one is at the address when the delivery is attempted the goods will be retained by our courier partner. We will leave notification of delivery and you will have the option to rearrange delivery if the goods have failed to be delivered.

Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. In any event, our liability to you will be limited to the price of goods not delivered and the cost of delivery.

We will ordinarily only make deliveries when an appropriate person is able to receive the delivery. In the event that you instruct us to leave a delivery unattended at your address we expressly disclaim all liability, which may arise by virtue of the delivery being left unattended for a period of time. This includes but is not limited to theft, tampering, contamination and the result of any change in temperature.

In the event where the address provided was incorrect and our courier was unable to deliver the parcel - we will issue a refund only if the parcel is returned to us. This refund will exclude the cost for shipping. If you would like the parcel re-delivered, you will be responsible to pay an additional shipment cost to the correct shipment address. This cost will be invoiced directly from Oatco Superfuel and will have to be paid prior to dispatch.

In the event where a shipment has been marked as delivered but has not been received, you must notify us by email within 7 days from the date of delivery. After this time we cannot investigate with the courier and so are unable to make a claim or provide a refund.